Last updated: March 2026
Lada is a Saudi online marketplace platform acting as a technical intermediary connecting clients with independent women's beauty service providers in Saudi Arabia. Lada does not provide beauty services itself; it facilitates booking, payment, and coordination between the two parties. These terms apply to your use of the "Lada" app, the "Lada Pro" app, and our web portals, and by using the service you agree to them.
You must be an adult (18 or older) and legally eligible to use the service. You agree to provide accurate information and keep it updated, and you are responsible for the confidentiality of your login and for all activity under your account. Each user may hold one account, and you may not impersonate anyone.
Lada provides a platform to book and electronically confirm beauty service appointments. Delivering the service and its quality are the provider's full responsibility.
A booking is confirmed via electronic payment in the app. The booking confirmation fee (10 SAR) is paid through the platform, and all fees and amounts due are disclosed to the client before payment is completed. The remaining service amount is paid as disclosed at the time of booking.
Electronic payments are processed through a payment provider/gateway licensed by the Saudi Central Bank. The platform collects the amounts due through this gateway, and settlements to providers are made according to Lada's settlement process. Lada does not store your card details; they are handled by the licensed payment gateway.
• Cancelling or changing an appointment: done via in-app chat, subject to the terms disclosed at booking. • Confirmation fee: non-refundable if the client does not attend or changes her mind. • Provider cancellation, unavailability, or a technical error: the amount paid is fully refunded. • Refund method: refunds are issued to the original payment method through the licensed payment gateway, within the period set by the payment provider (typically up to a few business days). • Disputing a service record: if the provider marks the service as completed or marks you as a no-show and this is incorrect, you may dispute it within 48 hours of that record, via "Contact us → Dispute a booking" in the app or through support. The provider is notified and has 24 hours to respond or approve a refund; Lada decides the dispute within 3 business days and notifies you of the outcome. If the dispute is upheld, the amount paid through the app is refunded.
Any change to an appointment is made through in-app chat only, and the provider handles cancellation and rescheduling.
The app includes user-generated content (chat, reviews, and photos). There is zero tolerance for objectionable content or abusive behavior. You may not post or send unlawful, threatening, harassing, abusive, impersonating, indecent, or rights-infringing content. You can report any violating content or user from within the app, and we commit to reviewing reports, removing violating content, and suspending abusive users within 24 hours.
Reviews must reflect a genuine experience. Lada may review or remove any content that violates these terms. By sharing any content (photos, reviews, or messages) you grant Lada a non-exclusive license to display it within the service for its operation, and you confirm you have the right to share it.
Beauty services are performed and their quality guaranteed by the independent provider, and the actual service contract is directly between client and provider. However, as the platform that collects payments, Lada assumes responsibility for refunding and compensating the client for bookings made through the platform, in accordance with Clause (6) "Cancellation & Refund". Lada's total liability toward the client shall not exceed the value of the booking, and does not include indirect, secondary losses — such as transport costs, wasted time, or any missed opportunity. The platform is provided "as is" without additional warranties. For any complaint: support@ladaksa.com, and we undertake to review it and respond within a reasonable period.
The provider agrees to communicate with clients within the app only, to provide accurate information and documents, and to deliver the agreed service quality. Repeated cancellations warrant account review. The provider receives their dues according to Lada's settlement process.
Lada may suspend or terminate any account that violates these terms or misuses the service, with or without prior notice depending on the severity of the violation. You may also delete your account at any time from within the app.
All rights to the Lada app, its name, logo, design, and content are owned by Lada, and may not be copied or used without written permission.
The Lada app is exclusively for women, and all parties abide by this principle.
By registering or booking with Lada, you agree to receive operational messages related to your account and bookings — appointment confirmations, reminders, and important updates — via in-app notifications, SMS, and WhatsApp. These are service messages, not marketing, and you can adjust notification preferences from your device settings.
These terms are governed by the laws of Saudi Arabia, and any dispute is resolved accordingly. The terms may be updated from time to time with notice of material changes; continued use after an update means you accept it. For any inquiry: support@ladaksa.com. Last updated: August 2026.