Last updated: March 2026
Lada is a digital platform acting as a technical intermediary connecting customers with beauty service providers. Lada does not provide services itself.
Providing a platform for booking beauty service appointments — Electronic booking confirmation — Service delivery is the provider's full responsibility.
Booking is confirmed via electronic payment in the app. The confirmation fee (10 SAR) is non-refundable. The remaining service amount is paid directly to the provider at the salon.
Booking is confirmed via an electronic payment gateway licensed by the Saudi Central Bank. The remaining service amount is paid directly to the provider at the salon. Lada does not handle or transfer any amounts on behalf of the provider.
The app does not allow the customer to cancel a booking after confirmation. The booking confirmation fee (10 SAR) is non-refundable in all cases. Refunds occur only if the salon cancels the booking or a technical error occurs on the platform.
Any changes are made through in-app chat only. The provider cancels and reschedules manually.
Lada is a technical intermediary only and is not responsible for service quality, delays, or any dispute between the customer and the provider. The actual service contract is directly between the customer and the provider.
Communication with customers is within the app only — repeated cancellations warrant review — the provider receives service payments directly from customers at the salon.
The Lada app is exclusively for women — all parties abide by this principle.
These terms may be updated at any time. You will be notified of material changes. Continued use after an update constitutes acceptance of the modified terms.
By registering or booking with Lada, you agree to receive operational messages related to your account and bookings — appointment confirmations, reminders, and important updates — via in-app notifications, SMS, and WhatsApp. These are service messages, not marketing.